Step 1. Current Situation Analysis

After agreeing the test criteria, we shall carry out an anonymous hotel audit (mystery check) at the hotel.*  As derived from the audit process we will provide you with an “as is” evaluation as seen from the guests perspective that renders a concise reflection of the hotel services. The result provides you with the operative weaknesses and strengths of your property and team. Upon request, we can also present the results to the local management after completion of the check.

* Refer to Quality Audits for more detailed information.