Within the hotel industry – Mystery Calls used to assess the proficiency of tele-sales and customer-service hotlines – are a highly effective means of evaluating the quality and level of service offered – these also play an essential role in promoting the professionalism of your company to potential guests.
It is an undisputed fact that Mystery Calls that assess services such as; room reservations or conference and banqueting enquires, are an indispensible tool to provide you with a highly reliable source of important data regarding sales aptitude, customer orientation and employee knowledge.
- No additional telephone charges
- No basic fees
- Attractive base price, even for a limited amount of calls
- Customised evaluation criteria directory
- Selectable weighting of the evaluation criteria
- Selectable main focus of call (e.g. sale of categories, wellness consultation, etc.)
- Selectable role of caller (e.g. difficult guest, less able bodied guest, etc.)
- Selectable time of call
- Visible Caller-ID so that hotels can call-back guests
- Quantifiable evaluation (see attachment)
- Observance of data protection laws and guidelines
- Optional monthly, quarterly, bi-annually or annual evaluation / call comparisons