Board Director and principal developer of the Kadner Group, implementation of quality management systems for key accounts, interim management, feasibility studies, benchmarking and business potential analysis. Performance of mystery checks, quality audits and competition checks.
Establishment and management of KHC subsidiary USA, Hospitality Consulting with focus on Rooms Division management, Quality-, Process- and Change Management, Cost Controlling. Mystery Shopping & Quality Support Audits, Employee Training & Development, Interim Management, Hotel Renovation Project Management, Implementation of successful chain hotel best practices in individual hotels.
Development of Adult Education & Development Training Programmes and Project Management within the hospitality and leisure sectors. Development of Training Programmes, Quality Management, Operations and Market Analysis, Business Planning, Budgeting and Brand Development, Development of Above the Line and Below the Line Marketing Strategies and Development and documentation of SOPs and Mystery Guesting.
Graduate of Restaurant-Management, Germany. NLP Practitioner. German Chamber of Commerce and Industry accredited instructor, Lecturer at the Hotel Management Academy in Koblenz, Germany, Lecturer at the Hotel School in The Hague, the Netherlands, Co-Princial of QMP-International and Jury Member of the Examination Board (IHK).